I had a great experience thanks to Bug Man Tech Kevin Hoss. Kevin was professional and thoughtful. He explained the procedure and addressed all my questions. He assured me that my pets were safe with the pesticides he was using. Besides the great customer service, Kevin alerted me to a skunk living under my shed, and a strong smell of gas coming from the outside meter. I called my gas company who arrived with in 15-minutes and fixed the leak. Not only did Kevin Hoss do a great job, but he saved the day!!!